Frequently Asked Questions

  • Why is my thread bunching underneath the fabric?

    This is often caused by incorrect threading of the top thread, not the bobbin. Rethread the machine entirely, making sure the presser foot is up while threading.

  • Why does my needle keep breaking?

    This can be due to using the wrong needle size, sewing over thick seams, or a bent needle. Replace the needle and make sure it’s appropriate for your fabric.

  • Why won’t my machine sew or feed the fabric?

    Check that the presser foot is down and the feed dogs are engaged. Also verify the machine isn’t set to a zero stitch length.

  • Why is my thread constantly breaking?

    Old or low-quality thread, incorrect tension, or a burr on the needle plate could be the culprit. Try rethreading, adjusting tension, and switching to a fresh, quality thread.

  • Why is the machine making a loud noise or grinding sound?

    This usually means it needs cleaning, oiling, or has lint built up in the bobbin area. Stop sewing and schedule a service if the sound persists.

  • Why is the fabric not moving while I sew?

    The feed dogs might be down or the stitch length is set too low. Make sure the feed dogs are engaged and try a longer stitch length.

  • Why is my machine skipping stitches?

    A dull or bent needle, or incorrect threading, can cause this. Change the needle and rethread the machine carefully.

  • Why won’t the needle pick up the bobbin thread?

    Check if the needle is inserted correctly and if the machine is threaded properly. The timing may also be off, which requires professional service.

  • Why is my machine jamming or won’t turn on?

    Unplug the machine and check for thread jams under the needle plate. If there’s resistance when turning the handwheel, don’t force it — have it serviced.

  • How often should I have my sewing machine serviced?

    I recommend a full service every 12 months or every 100 hours of use — whichever comes first — especially for machines used regularly or for business.

  • What does it cost to have my machine serviced?

    Vist the Service Rates page to learn more.

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The Stitcher Fixer LLC

- Boerne, TX -