I recommend a full service every 12 months or every 100 hours of use — whichever comes first — especially for machines used regularly or for business.
Typical service turnaround is about one week, from the time your machine is picked up from your home to when it is returned.
Yes, but most of the newest machines reqire dealer-only tools to service. Since these tools are not available to independant repair shops, I am not able to service many models.
Vist the Service Rates page to learn more.
While we come to your home for pickup and delivery throughout the Boerne and Texas Hill Country area, all servicing is performed in our fully equipped workshop. This allows us to:
This approach ensures higher-quality local service, greater reliability, and better long-term performance for your sewing machine.
Sewing machines are intricate pieces of equipment, and similar symptoms can stem from very different problems. For that reason, I’m unable to offer technical repair advice remotely.
Accurate diagnosis and safe repair require in-person evaluation using specialized tools and years of hands-on experience.
The short answer, within an hour's drive from my shop, south of Boerne. To see a detailed map of our service area, visit our Service Rates page.
Absolutely. If you’re outside my normal service area, we’ll schedule a convenient meet-up at a safe, secure location where I can take in your machine for service.